Archive for the 'Client Relation Management (CRM)' Category

How to Get a Date

October 15, 2007 in Client Relation Management (CRM), Relationship Building

Actually, this posting is more about how to build relationships than getting dates.  The tips that are highlighted can be applied to business relationships as well as advice for the lovelorn. 
Matt Homann’s most recent post on the [non]billable hour titled 25 Ways to Win a Client doesn’t list the 25 ways but does list success [...]

When You aren’t Invited to the CRM Table.

July 10, 2007 in Client Relation Management (CRM)

Librarians in law firms have a lot to offer as part of the CRM team if and when their firm decides to implement one. As part of a panel during a program at SLA 2007 on CRM in law firms, I was asked to talk about what to do if you aren’t invited to be part [...]